SpaSuite by Wellness House Collective

Every standard, every check, every spa.On every phone.

The operating system for luxury spas. Your SOPs read and signed, every checklist done and proven, the morning briefing, the rota and onboarding, in one app your team actually opens.

Book a walkthroughLog in to your spa

Built by Rebecca Doyle, BABTAC Spa Leader of the Year 2024 and 2025.

See it in 25 seconds

A shift, an SOP and a checklist.Straight from the app.

This is SpaSuite as your team sees it: the shift on Home, the SOPs for their role, three questions before they sign, and every area's checks ticked with a name and a time.

Filmed in our demo spa, The Willow Spa.

The problem

Your standards live in folders.Your team lives on their phones.

SOPs nobody has readSigned once at induction, filed, and out of date by the next refurbishment.
Paper checklistsTicked at the end of the shift, read by nobody until the inspector asks.
Group chatsThe standard, the rota and the safety alert, buried between a lost earring and a shift swap.

What it does

Built around your standards

SOPs and policies

Every SOP read, understood and signed.

  • A library of 460 SOPs, plus policies, risk assessments and safe systems of work, written for luxury spas by Wellness House Collective. Or use your own, laid out to match.
  • Each person sees what applies to their role. They read it, answer three short questions, and sign.
  • Nothing goes live until a manager approves it. When a document is revised, the team signs again, and every earlier signature is kept with its version.
  • See who has signed what at a glance, and remind whoever has not.
460SOPs in the library
3questions before anyone signs
An SOP open on a phone: Guest Arrival Greeting and Welcome, with its document number, department, approval and review date

Daily checks

Every check done, and proven.

  • Opening, closing, cleaning, treatment rooms and changing rooms, area by area, on the phone in their pocket.
  • Each tick is stamped with who and when, with a photo where it matters, and can never be changed afterwards.
  • What is due now and what is overdue, so nothing waits until the end of the shift.
  • Pool, sauna, steam and ice bath readings sit alongside, with clear steps if one is out of range.
The Spa Opening checklist on a phone, each task ticked with the time and who did it

The morning briefing

The brief they actually read.

  • Five minutes the night before: guests by name, birthdays and first visits, the standard and product of the day.
  • The number to hit today, and where it can come from.
  • On every phone before the first treatment. One tap to say it has been read.
  • See who has read it, and nudge whoever has not, before they are on the floor.
The manager's view of who has read today's morning briefing

The rota

A rota that keeps its promises.

  • Build up to a year ahead in one tap, inside everyone's contract, days off and holidays.
  • Where you are still short, it says why in plain English, and what would fix it.
  • Need someone on their day off? It asks them on their phone, and only a yes is published.
  • Under-18s, holiday requests, and Christmas shared fairly by who worked it last year.
SpaSuite building three months of rota and listing which roles are still short and why

Onboarding

From first day to fully signed off.

  • A plan for every starter: induction, the SOPs for their role, short tests, practical sign-offs and probation.
  • Their first day mapped out: where to go, who they work with, and what to do if they are ill.
  • Brand masterclasses and certificates any manager can verify.
  • Certificates on file, with a reminder before each one runs out.
A new therapist's first weeks plan on her phone: day one's welcome, policies to sign and induction
Water and thermal safetyReadings on time, and what to do the moment one is out of range.
Issues, faults and incidentsReported with a photo, escalated, and closed with a trail.
Shift handoverNotes for the next shift, or for a day next week.
StandardsYour standards, why they matter, and short daily questions.
Stock counts and linenCounts that add up, and laundry signed out and back.
Revenue and performanceToday's target, what is booked, and what can still be sold.
FormsComplaints, refunds, cash differences, reactions and lost property.
Phone alertsSafety alerts and messages straight to the lock screen.
Several spas?A group view across every property, without sharing anyone's data.

Private by design

Your spa. Your data.Nobody else's.

SpaSuite is not one big system shared by every hotel. Each spa has its own.

Its own address and databaseYour spa's SpaSuite is yours alone. No other hotel or spa can see it.
Hosted in LondonNew spas are hosted in the UK, under UK GDPR, with a signed data processing agreement.
Records that cannot be changedChecks and tests are stamped by the system with who and when. Nothing is deleted.
PINs for the teamA quick PIN on a shared tablet, and two-step sign-in for managers.
Counts only to usTo support you we see counts, never names, notes or photos.
Yours to takeReports as PDF and CSV at any time, and a full export, free, if you ever leave.

How to start

No IT project. Three steps.

It runs in the browser on the phones and tablets your team already has. Nothing to install.

A walkthroughThirty minutes on your spa, your team and your questions. You see it working on a real spa, not slides.
A 30-day pilotOn your own numbers, with three goals agreed at the start and measured at the end.
Go liveWe set it up, add your team and run the hand-over call. Your managers are confident from day one.

Priced per spa, by the size of your team and the extras you choose. You have a written quote after your walkthrough.

Questions

Before you ask

Does my team need to install anything?

No. SpaSuite opens in the browser on any phone, tablet or computer. On a phone, add it to the Home Screen and it opens like an app, with alerts.

Does it connect to our booking system?

Not directly. SpaSuite runs the spa day around your booking system: the briefing, checks, rota and training. Today's booked figure is typed in, in seconds.

Can we use our own SOPs and standards?

Yes. Use the Wellness House Collective library, your own documents, or both. Your own are laid out to match, and nothing you write is ever overwritten.

We have several spas. Does that work?

Yes. Each spa keeps its own SpaSuite, and a group view shows every property side by side: checklists, water, issues and revenue, as totals only.

Who can see our data?

Only your spa. To support you, Wellness House Collective sees counts, such as how many checks were logged this week, and never names, notes or photos.

What if we leave?

You can export reports as PDF and CSV at any time. If you leave, we send a full export of your records and photos, free, then delete them.

Book a walkthrough

See it on your spain thirty minutes

Tell us a little about your spa. We reply within one working day.

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