Guest Experience Audit & Mystery Visits

Guest Experience Audit & Mystery Visits

Guest Experience Audit & Mystery Visits
Experience your spa through the eyes of your guests—with absolute discretion and expert insight. Our Audit & Mystery Visits pinpoint service gaps, celebrate your strengths and deliver actionable feedback to elevate every touchpoint:

  • Discreet Mystery Guest Assessments: we pose as real clients to evaluate bookings, arrival protocols, treatment quality and departure impressions.

  • Comprehensive Feedback Reports: receive detailed, day‑in‑the‑life narratives and scorecards covering ambience, staff engagement and treatment execution.

  • Consistency & Compliance Checks: ensure SOPs, health & safety protocols and brand standards are upheld—front‑of‑house and back‑of‑house alike.

  • Staff Performance & Training Insights: identify superstar moments and training needs, so you can recognize excellence and upskill where it matters.

  • Guest Journey Optimization: map every interaction—from first click to follow‑up—to remove friction and amplify delight.

  • Actionable Improvement Roadmap: prioritize quick wins and strategic initiatives that boost guest satisfaction, online reviews and repeat bookings.

Unlock the full potential of your service delivery and build a reputation for flawless, unforgettable experiences.

Two lounge chairs with striped cushions and folded towels overlooking a mountain landscape at sunset.
A living room with a large modern chandelier, a large colorful portrait of a woman with blonde hair and a pink line across her eyes, a man sitting on a chair with a tablet, and a white curved table with vases, books, and decorative items.
A person is pouring a liquid from a small amber glass bottle into their palm. The bottle appears to be a medicine or essential oil container.
A man with dark skin wearing a dark t-shirt, looking down, in an indoor setting with brick walls and arched windows.